Reporting a dangerous product
Reporting a dangerous product helps protect other consumers and can lead to the product being withdrawn from sale. This guide tells you what to do straight away and which authority the report belongs to.
You will need
- The product or photos of it
- The receipt or details of where you bought it
- The product’s name, model and batch number
- A description of what happened
Steps
Make things safe at once
Stop using the product and unplug any electrical device. In an emergency, call 112, and if you suspect poisoning, call the Poison Information Centre on 0800 147 111.
Keep the product
Document it
Choose the right authority
Report online
Complain to the seller
Check for recalls
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