Purchases made by a child without permission
A minor can only make ordinary transactions of minor significance on their own. A guardian can demand that larger purchases be cancelled. In practice, getting your money back depends on acting quickly and on how the purchases were made.
You will need
- Receipts or purchase history
- Login details for the device and app store
- Bank or credit card details
- Your child's age and a description of what happened
Steps
Find out what was bought
Go through the purchase history in the app store, game, online shop and bank. For each purchase, write down the date, amount and seller.
Block further purchases immediately
Request a refund from the app store
Contact the seller
Check the right of withdrawal
Ask your bank
Get advice
Set ground rules at home
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