Taking a complaint to the Consumer Disputes Board
The Consumer Disputes Board resolves disputes between consumers and businesses free of charge, without court proceedings. The Board's recommendation is not binding, but companies follow it in most cases. This guide explains how to take your case to the Board correctly.
You will need
- Your receipt or contract
- Your complaint and the company's reply
- Photos and other evidence
- Your claim stated in euros or as an action
Steps
Complain to the company first
The Board will only handle your case once you have first tried to resolve it with the company. Make a written complaint and give the company reasonable time to respond.
Ask Consumer Advisory Services for help
Check that your case is eligible
Gather the evidence
Fill in the complaint online
Answer any further questions
Be prepared to wait
Act after the recommendation
The full guide with every step is for members. Try 7 days for €0.99.
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