Problems with apps or streaming
The Consumer Protection Act also protects buyers of digital content, such as apps, games, e-books and streaming services. This guide explains when a service is defective and how to claim your rights.
You will need
- Your username and order history
- Screenshots or videos of the fault
- Details of your device and software version
- The service’s customer support contact details
Steps
Pin down the fault
Try updating, restarting and using another device. This lets you show that the fault is not caused by your own device or network.
Document the problem
Contact customer support
Demand compensation
End the contract if needed
Use the store’s refund option
Ask for advice
The full guide with every step is for members. Try 7 days for €0.99.
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