Refunds for cancelled event tickets
When an event is cancelled, you as a consumer have the right to get the ticket price back. For postponed or changed events the situation varies, so this guide helps you work out your rights and where to send your claim.
You will need
- The ticket and order confirmation
- The announcement from the event organiser and ticket seller
- The payment receipt
- Details of any travel and accommodation costs
Steps
Read the announcement carefully
Check whether the event has been cancelled, postponed or changed, for example with a different performer. Your right to a refund depends on this.
Find out who is responsible
Apply for the refund in time
Decide about a postponed event
Ask about service fees
Consider your other costs
Get help if the refund is delayed
The full guide with every step is for members. Try 7 days for €0.99.
People also search for: cancelled concert refund · how do i get a refund for a cancelled event · what if a festival is postponed · ticket money back gig cancelled · ticket refund service fees cancelled event finland