Complaining to FINE about a bank or insurer
FINE, the Finnish Financial Ombudsman Bureau, gives consumers free advice on banking, insurance and investment matters and handles disputes in its boards. Before complaining, you must first try to settle the matter with the service provider. This guide helps you put together a strong complaint.
You will need
- The decision or disputed bill
- The contract and terms
- Messages with the service provider
- Medical statements or other evidence if needed
Steps
Ask for a reasoned decision
Ask the service provider for a written decision with reasons. At the same time, ask which clause of the terms the decision is based on.
Ask the company for a correction
Ask FINE for advice
Check which board applies
Write a clear complaint
Note the deadlines
Wait for the recommendation
Consider further action
The full guide with every step is for members. Try 7 days for €0.99.
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