Damage caused by a product
A faulty appliance can cause a fire, water damage or an injury. In that case it is not just a defect in the product but a question of damages. This guide explains who to claim compensation from and how to secure evidence.
You will need
- The damaged product and its parts
- Photos of the damage
- Purchase receipt
- A doctor's certificate for a personal injury
- Your home insurance details
Steps
Make sure everyone is safe
In an emergency, call 112. Unplug the appliance and prevent further damage, for example by turning off the water.
Seek medical care
Keep the product
Document the damage
Report it to your home insurance
Claim from the manufacturer or importer
Report a dangerous product
Get help
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