Claiming a price reduction

If a product or service is defective and cannot be repaired, you can claim a price reduction.

You will need

• Receipt
• Photos and a description of the defect

Steps

1. Identify the defect

   The product or service does not match what was agreed.

2. Ask for a repair first

3. Claim a price reduction

4. Justify the amount

5. Do it in writing

6. Negotiate

7. Get help

The full guide with every step is for members. Try 7 days for €0.99.

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