Defects in a used car from a dealer

Under the Consumer Protection Act, a car dealer is liable for defects even in a used car. This guide explains how to show that there is a defect, make a proper complaint and what to do if the dealer refuses to fix it.

You will need

• The bill of sale and any service book
• The sales advert or a screenshot of it
• A garage statement or fault diagnosis
• Photos and notes on how the fault appeared
• Email for the complaint

Steps

1. Record the fault straight away

   Write down when the fault appeared, at what mileage and how it shows. Take photos and videos of things like warning lights or noises.

2. Compare with what was agreed

3. Complain in writing

4. Ask for a repair first

5. Get an impartial assessment

6. Claim a price reduction or cancellation

7. Turn to the Consumer Advisory Services

The full guide with every step is for members. Try 7 days for €0.99.

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