Writing a clear message to an authority

An unclear message to an authority often leads to requests for more information and delays. When you state your matter briefly, with the identifying details and in the right channel, it is easy for the case handler to help you.

You will need

• Online banking credentials or a mobile certificate for the e-service
• The reference for your matter, e.g. the decision or application number
• Attachments as PDF or image files
• A calendar for checking dates

Steps

1. Choose the right channel

   Use the authority’s own e-service whenever possible, such as OmaKela, MyTax (OmaVero) or Suomi.fi Messages. Ordinary email is not secure for sending personal data.

2. Write a descriptive subject

3. Say who you are

4. State your matter in the first paragraph

5. Add the facts in chronological order

6. Attach the necessary documents

7. Check the tone and deadlines

8. Save and follow up

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