Using the Consumer Advisory Services

The Consumer Advisory Services (kuluttajaneuvonta) help free of charge when you end up in a dispute with a company. They advise you on your rights and mediate.

You will need

• Receipts and contracts
• Correspondence with the company

Steps

1. Try yourself first

   Contact the company and make a complaint.

2. Gather the documents

3. Contact the Consumer Advisory Services

4. Explain the situation

5. Get advice

6. Take it to the board if needed

7. Follow up

The full guide with every step is for members. Try 7 days for €0.99.

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