Resolving conflicts in a team

Conflicts are part of working life. When they are dealt with early and constructively, the team's cooperation grows stronger.

You will need

• A quiet room
• Notes

Steps

1. Step in early

   Address the conflict before it escalates.

2. Listen to each party separately

3. Bring the parties together

4. Focus on the issue

5. Find a shared goal

6. Agree on ways of working

7. Follow up

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