Disputing a bill

If you think a bill is wrong, you can dispute it. It is best to do this straight away and in writing.

You will need

• The bill
• Reasons and evidence

Steps

1. Check the bill

   Check the amount, the service and the period.

2. Pin down the error

3. Contact the biller

4. Give your reasons

5. Pay the undisputed part

6. Ask for a reply

7. Get help

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